Privacy Policy

1. Introduction

Broker Simple ("we," "our," or "us") operates the brokersimple.app website and mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Brokerage information (brokerage name, license number, address)
• Transaction data (property addresses, sale prices, commission details)
• Agent information (names, contact details, commission arrangements)
• Payment information (processed securely through Stripe — we do not store credit card numbers)
• Usage data and analytics (pages visited, features used, device information)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process transactions and calculate commissions
• Send you transactional emails (invitations, notifications, account updates)
• Improve and personalize your experience
• Communicate with you about products, services, and updates
• Detect and prevent fraud or unauthorized access

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (Firebase/Google Cloud, Stripe, Brevo)
• Other users within your brokerage as necessary for platform functionality (e.g., brokers can see agent transaction data)
• Legal authorities when required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted data transmission (TLS/SSL), secure authentication via Firebase Auth, and PCI-compliant payment processing through Stripe. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Export your data in a portable format

8. Cookies & Analytics

We use cookies and similar technologies to analyze usage patterns and improve our platform. You can control cookie preferences through your browser settings. We use Google Analytics to understand how users interact with our platform.

9. SMS / Text Messaging

Real estate agents who use Broker Simple may send SMS/text messages to their own clients and leads who provided a mobile number and consented to be contacted (for example, by submitting a contact form, in person, or verbally during their working relationship). Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe at any time, or HELP for assistance. See our SMS Messaging Policy for full details.

We do not sell or share mobile opt-in information, SMS consent, or phone numbers with third parties or affiliates for their own marketing or promotional purposes. Mobile information is used solely to deliver the messages you have consented to receive and is shared only with our messaging service provider (Twilio) strictly to transmit those messages.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us.